1. Basic policy
Chisokukai Medical Corporation (“we,” “us” or “our clinic”) considers the proper protection of patients’ personal information to be part of our social responsibility. We comply with Japan’s Act on the Protection of Personal Information and related guidelines, and handle personal information appropriately in accordance with the following privacy policy.
2. Collection of personal information
We collect patients’ personal information to the extent necessary for medical care, nursing care and related services. The information we collect includes:
- Basic information such as name, date of birth, sex, address and telephone number
- Health insurance card numbers and medical insurance information
- Information related to medical care (medical history, current condition, test results, etc.)
- Other information necessary for medical care
In addition, when you send an inquiry through the contact form on this website, we collect the following information you enter:
- Name
- Email address
- Treatment of interest
- When you plan to visit Japan
- Your message
3. Purposes of use
We use the personal information we collect for the following purposes:
- Providing medical services
- Billing and payment of medical fees
- Improving the quality of medical care
- Reporting medical accidents and similar incidents
- As basic data for maintaining and improving medical and nursing services and operations
- Cooperation with other medical institutions and similar organizations
- Responding to inquiries sent through the contact form on this website
- Scheduling consultations and surgery
4. Provision to third parties
We do not provide personal information to third parties without the patient’s prior consent, except in the following cases:
- When required by law
- When necessary to protect a person’s life, body or property
- When especially necessary to improve public health or promote the sound growth of children
- When it is necessary to cooperate with a Japanese national government agency, a local government, or a party entrusted by either of them in carrying out duties prescribed by law
5. Security measures
To prevent leakage, loss or damage of personal information and otherwise keep it secure, we take necessary and appropriate measures, including:
- Establishing internal rules on the protection of personal information
- Training staff on the protection of personal information
- Taking measures to prevent unauthorized access to personal information
- Restricting the removal of personal information from the premises
- Crime prevention measures such as security cameras in the facility
6. Where personal information is stored and processed
Personal information you submit through this website is transferred to Japan, where we store and process it in accordance with Japan’s Act on the Protection of Personal Information. By submitting the contact form and checking the box to agree to this privacy policy, you consent to this transfer and processing.
7. Access, correction and suspension of use
Patients may request access to, correction of, or suspension of use of their own personal information held by us. To make a request, please use the contact form on this website or ask at our reception desk.
8. Contact for inquiries
For inquiries about the handling of personal information, please contact:
Corporation: Chisokukai Medical Corporation
Address: Mizuho Alpha Building (ミズホアルファビル) 3F, 2-9-14 Hyakunincho, Shinjuku-ku, Tokyo 169-0073, Japan
Inquiries: Please contact us through the contact form on this website.
9. Website analytics
To improve our services and analyze how our website is used, we use the following analytics tools.
9.1 Analytics tools
- Google Analytics
- Collection and analysis of access logs
9.2 Information collected
Our website collects the following information:
- Date and time of access
- URLs of pages viewed
- URL of the referring page (referrer)
- Type of browser used
- Type of operating system used
- Number of visits
- Information about the device used (computer, smartphone, tablet, etc.)
- IP address
- Location information (at the level of country, region or city)
When Google Analytics is used, the above information is processed by Google, may be stored on servers outside Japan, and is subject to Google’s privacy policy.
9.3 Purposes of use
We use the information collected for the following purposes:
- Analyzing how the website is used
- Improving the website
- Making the website more convenient for users
- Improving the quality of our services
- Developing new services
9.4 Opting out
You can stop data collection by Google Analytics by refusing or deleting cookies in your browser settings. For Google Analytics, please also see the Google Analytics Opt-out Browser Add-on.
9.5 Provision to third parties
The information collected may be statistically processed in a form that does not identify individuals and may be provided to third parties.
10. Changes to this privacy policy
We may revise this privacy policy as necessary. If there are important changes, we will announce them on our website.
Established: January 19, 2025
Last updated: October 23, 2026
